Return and Refund Policy for Anustup

 

Introduction

Thank you for shopping with us. We are committed to providing quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy for guidelines on how to proceed.

 

General Return Policy

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it.

Time Frame

Returns must be initiated within 10 days of the purchase date. If 10 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

 

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.

 

 Return Process

  1. Initiate a Return:

 Contact our customer service at anustuppotrika@gmail.com or call us at 03322191937 to initiate a return. Please include your order number and reason for the return.

  

  1. Return Authorization:

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.

 

  1. Ship Your Item:

   - Package the item securely in its original packaging and include all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.

   - Ship the item to the address provided in the return instructions. You are responsible for the shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).

 

  1. Inspection and Refund:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

 

Refund Policy

Full Refunds

Full refunds are granted for items that meet the following criteria:

- The item is returned in its original condition with all packaging, accessories, and documentation.

- The return is initiated within 30 days of the purchase date.

 

Partial Refunds

Partial refunds may be granted in the following situations:

- The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

- The return is initiated beyond the 30-day return period but within 60 days.

 

 

Shipping Costs

- Original shipping costs are non-refundable unless the return is due to our error.

- You are responsible for paying the shipping costs for returning your item unless it was received damaged or incorrect.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at anustuppotrika@gmail.com

 

Digital Products and Publications

 Refund Eligibility

Refunds for digital products and publications are only granted if:

- The product was not downloaded or accessed.

- There was a technical issue preventing the access or download, and our support team was unable to resolve it.

 

Refund Process

- Contact our customer service at anustuppotrika@gmail.com with your order details and the nature of the issue.

- Our team will verify the issue and process the refund if eligible.

 Contact Us

If you have any questions about our return and refund policy, please contact us:

- Email: anustuppotrika@gmail.com

- Phone: or call us at 03322191937

- Address: 2E, Nabin Kundu Lane, College Street Bata, College Row, College Street, Kolkata, West Bengal 700009

 

Thank you for shopping with us!

 

Anustup

2E, Nabin Kundu Lane, College Street Bata, College Row, College Street, Kolkata, West Bengal-700009
https://anustup.org.in/

anustuppotrika@gmail.com

0332219193

 

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This policy outlines a comprehensive and clear process for handling returns and refunds, ensuring that customers understand their rights and the procedures they need to follow.